How can we help?
Short, step-by-step answers about checks, lists, credits and the API. Can't find it? Email us and a person will answer.
Still stuck?
Write to us and include the address or list name if it's about a result.
support@bounceowl.comGetting started
- Create an accountSign up with Google in a few seconds and start with 100 free credits. No password, no subscription, and credits never expire.
- Check your first emailCheck one address on the Check page, read the result card, and see what it cost. No email is sent to the recipient.
- What the verdicts meanValid, Bounce, Catch-all and Unknown explained, plus the flags for role addresses, disposable inboxes and personal email providers.
Checks and results
- Reading the evidenceWhat the mail server, connection, mailbox and catch-all test steps on each result tell you, and what the footer shows.
- Why a result was freeUnknown results, invalid syntax, domains with no mail server, recent checks and known catch-all domains never use credits.
- Catch-all checkGet a clear answer for addresses on catch-all domains. 5 credits per clear answer; unclear answers are refunded.
Lists
- Upload a listUpload a CSV, TXT or XLSX file of up to 500,000 rows. BounceOwl finds the email column, removes duplicates and shows the cost first.
- List credits and refundsSee the cost before a list runs, how credits are reserved, what comes back when it finishes, and what to do if your balance is short.
- Download resultsDownload a list's results as CSV, filtered by verdict, with your original columns plus BounceOwl's bo_ result columns.